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Delivery & Returns

Delivery

We at Garden Gear want your gardening products to arrive with you quickly. While we aim to despatch orders within 3 working days of receipt, where items are in stock, please allow up to 10 working days for delivery of your order. Orders will be dispatched by Royal Mail 48 service or by a carrier service depending on total weight of the package.

Once your order has been placed you will receive an email confirmation and another email will be sent to you once we dispatch, to let you know your order is on it's way.

The following delivery charges apply to orders being delivered in the UK mainland, exlcuding the Scottish Highlands, and include the cost of packaging. If you live in the UK but not the mainland, or in the Scottish Highlands, please contact us for revised delivery charges prior to ordering.

PLEASE NOTE: We do not deliver to addresses outside of the UK.

These delivery costs will automatically be added to your order value when you 'check out' using the shoping cart facility built into this website.

 

Order Value Delivery Charge  
£9.99 and under £1.95  
Between £10.00 & £24.99 £2.95  
£25.00 and over £5.00  

 


Returns

Please contact us before returning items, this contact must be made within 7 days of receipt.  If the item to be returned is damaged or faulty you will be offered a replacement or a refund, and where a request is made for the item to be returned, the cost incurred for returning the item will be included.  If the item is simply 'unwanted' the cost of returning the item will be at the buyers expense but if the item is returned via a postal service that is recorded, and it is received in a resaleable condition, a full refund will be given for the cost of the item.

 

Returns Address Garden Gear (Online) Limited
PO Box 10594
Grantham
Lincolnshire
NG31 0JB